Shipping policy
📦 Trufollic Shipping Policy
At Trufollic, your satisfaction is our priority. We are committed to providing a transparent, reliable, and efficient shipping experience for every order.
🚚 Order Processing & Shipping Time
Processing Time: Orders are processed within 1–2 business days (Monday–Friday).
Shipping Time: Shipping begins once your order has been processed and varies depending on your location and the courier.
Estimated Delivery = Processing Time (1–2 business days) + Shipping Time
📅 Estimated Delivery Time by Region
| Country | Courier | Delivery Time (Business Days) |
|---|---|---|
| United States | DHL, USPS | 3–8 days |
| Canada | Canada Post | 3–7 days |
| United Kingdom | Royal Mail | 3–7 days |
| Australia | Australia Post | 5–10 days |
| Germany | DHL | 7–14 days |
| Japan | Japan Post | 7–14 days |
| Other Countries | Various Couriers | 7–10 days |
Delivery times are estimates and may vary due to customs inspections, weather conditions, or courier-related delays.
✉️ Order & Shipping Confirmation
After placing an order, you will receive:
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Order Confirmation Email immediately after checkout
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Shipping Confirmation Email with tracking information once your order has shipped
If you do not receive your confirmation email, please check your spam folder or contact support@trufollic.com.
📍 Shipping Destinations
Trufollic ships to most countries worldwide.
All international orders are shipped DDU (Duties & Taxes Unpaid), meaning customers are responsible for any customs duties, import taxes, or fees charged by their country.
💸 Shipping Rates
Free Shipping: Available for U.S. orders over $50 (after discounts).
Orders below $50 will have shipping fees automatically calculated at checkout based on destination, weight, and package size.
🔍 Tracking & Delivery Details
All Trufollic orders ship through trusted courier partners and include tracking information.
Please allow 1–4 business days after shipment for tracking updates to appear.
Some deliveries may require a signature. If you are unavailable, the courier may:
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Leave the package at a nearby pickup location, or
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Attempt redelivery
Once a shipment is marked “Delivered”, Trufollic is not responsible for lost or stolen packages.
⚠️ Potential Delivery Delays
While we strive to deliver orders quickly, delays may occasionally occur due to:
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Severe weather conditions
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Holiday shipping volume
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Courier service disruptions
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Customs inspections
If significant delays occur, we will notify you and assist in resolving the issue.
📦 Damaged, Missing, or Incorrect Items
Damaged Items:
Please photograph the damage and contact the courier immediately. Then email support@trufollic.com so our support team can assist you.
Missing or Incorrect Items:
Contact us within 48 hours of delivery. If the item is available, we will arrange a replacement or issue a refund.
✏️ Address Accuracy & Changes
Please ensure your shipping details are accurate at checkout.
If you notice an error, contact support@trufollic.com within 24 hours of placing your order.
Trufollic reserves the right to cancel orders that cannot be shipped due to incorrect or incomplete addresses.
❌ Lost or Stolen Packages
If your package is lost or stolen:
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File a claim directly with the shipping courier.
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Contact support@trufollic.com with your claim details.
Our support team will assist you through the resolution process.
🔁 Returns
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
For full return instructions, please review our Return & Refund Policy or contact support@trufollic.com.
🚫 Order Cancellation
Trufollic reserves the right to cancel any order.
If your order is canceled, a full refund will be issued immediately.
Refunds typically appear within 3–5 business days, depending on your payment provider.
📄 Policy Updates
Trufollic may update this shipping policy periodically.
By placing an order with us, you agree to the most current version of this policy. We encourage you to review this page occasionally for updates.